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Frequently Asked Questions - Community Management Categories
Community
Why does our HOA even need a management company?
What makes WBCM's Customer Service superior?
Can WBCM help make our residential community a better place to live?
What if we don't need all of the services provided by WBCM?
Will someone at WBCM return phone calls promptly, espcially urgent matters?
Must homeowners use only the vendors associated with WBCM?
What is WBCM's privacy policy?
Answers
Community
Question:
Why does our HOA even need a management company?
Answer:
Strong management is an essential component designed to support the HOAs Board of Directors with fulfilling their obligations to the Association and its members. Professional management companies like West Broward Community Management. provide the expertise required in all areas of property managment. The HOA is also providing collective knowledge and experience of WBCM's Executive Staff, Certified Managers and Support Personnel including accounting. collections, receivables and administrative staff members
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Question:
What makes WBCM's Customer Service superior?
Answer:
Phones are answered by a 'live' person during normal business hours. Calls placed before noon on regular buisoess days are returned the same day, or the following morning if left the prior afternoon or evening. Board members and owners are welcome to visit our offices during business hours, and records and documents are available for review anytime. In addition, our staff may be reached by phone or email anytime.
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Question:
Can WBCM help make our residential community a better place to live?
Answer:
Yes, in many, many ways. For instance, WBCM relieves the stress of pitting neighbor against neighbor. WBCM handles many of the unpleasant tasks such as inspections, evictions, emergency calls, neighbor-to-neighbor altercations, and a host of other problems commonly associated with property ownership.
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Question:
What if we don't need all of the services provided by WBCM?
Answer:
Clients choose only those desired or deemed necessary by their particular association. A full array of services is available, but we tailor them to your specific needs and budget.
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Question:
Will someone at WBCM return phone calls promptly, espcially urgent matters?
Answer:
Absolutely. In fad, we pride ourselves on our outstanding customer service. WBCM provides 2417 accessibility to HOA members, owners and tenants. In most cases, calls are returned within minutes.
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Question:
Must homeowners use only the vendors associated with WBCM?
Answer:
No. Homeowners may use their choice of service providers, unless specified otherwise by their HOA. In cases where WBCM provides services and vendors, proposals bids are submitted and carefully reviewed before selecting a provider. All vendors must be fully licensed and insured, with viable references. The Board or designated committee then makes the final decision.
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Question:
What is WBCM's privacy policy?
Answer:
WBCM's PRIVACY POLICY West Broward Community Management, Inc. is committed to communicating with you in a professional manner and protecting your confidential information. We use the information you provide (e.g. name, address, phone number, email, etc) to contact you to share information about our services. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. This company does not sell, trade, or rent your personal information to others. Please contact us to correct or update information at any time at (954) 581-8686.
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